Terms and Conditions
At Thirsty Meeples we aim to provide you with a first class service. These terms and conditions set out what you can expect from us, and what to do if either our goods or service does not satisfy you.
We hope that you will be delighted with your purchase from Thirsty Meeples. However, if you are not satisfied with an item then you may return it providing you inform us of your dissatisfaction and provided the item remains sealed and unopened. You should contact us within 7 days of receiving your order.
The item can be returned to us within the next 7 days and we will provide you with a full refund or exchange for another item. Customers who have paid by credit card will have their accounts credited. Refunds will not be made to a third party.
You will be responsible for the cost of returning any items, except where there is an agreed fault with the product.
You will always be charged the current price for buying items from our website on the date your order is placed.
All games listed on our website are inclusive of VAT at 20%.
We reserve the right to cancel an order up to the point of delivery.
All items are sent either by courier for next business-day delivery, or Royal Mail First Class Tracked. The delivery method will vary according to the size and weight of your order.
Thirsty Meeples charges a flat rate for next-day delivery of £4.50 per order. This means your order can include several items without incurring additional shipping costs.
At this time Thirsty Meeples ships across mainland UK only. Please contact us shipping prices to Highlands and Islands, Northern Ireland and Channel Islands.
All orders placed before 1pm from Monday to Thursday will ship that same day for next day delivery. Orders placed on a Friday before 1pm will arrive on the Monday. Saturday or Sunday will ship on the Monday to arrive next day.
For pre-orders we will ship to you as soon as they arrive in stock. Delivery dates for pre-orders are estimates and may be liable to change due to events beyond our control. If an order includes items for pre-order a single shipment will be made once all items arrive in stock.
We will email you confirmation as to when your item ships. If there is a delay we will contact you and explain the reasons why.
At check-out you will to have the option to collect your order from our café and avoid the shipping charge. We will notify you by email as soon as your order is ready to collect.
What if my order does not arrive?
Please contact us if your game has not arrived within an acceptable time from dispatch. We will do our best to help you to track down your parcel.
At Thirsty Meeples we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
We will only ever collect the minimum amount of information from you that is necessary to provide you with a robust and high quality service. Personal information collected while you visit our site will be stored on a secure server and is held is full compliance of the Data Protection Act 1998.
Please be assured that Thirsty Meeples will never release your personal information to any external organisation for mailing or marketing purposes.
THIRSTY MEEPLES Ltd.
Registered in England.
Company’s place of registration
75 London Road
99 Gloucester Green
Company’s registered number
Company No. 8246784
Contact telephone number
Email address: firstname.lastname@example.org